Terms of Service

1. Agreeing to these terms

By creating an account or using Kander, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the service. "Kander," "we," and "us" mean Kander App Inc., a Manitoba company.

2. What Kander is

Kander is a platform where homeowners and contractors build profiles, log completed work, and review each other. Kander is an intermediary, not a party to any agreement between a homeowner and a contractor — we don't hire contractors, don't perform renovation work, and aren't responsible for the quality, safety, legality, or outcome of any job. Your agreement for any work is with each other, not with us.

3. Eligibility

You must be 18 or older — the age of majority in Manitoba — and located in a jurisdiction where Kander operates to create an account.

4. Your account

• Sign-in is by magic link only — no password is ever created or required. You're responsible for keeping access to the email account tied to your Kander login, since that email is effectively your credential.
• One account per person. Accounts are for real individuals — not businesses posing as individuals or vice versa. A contractor's account can act in homeowner mode for their own renovations; the account is still one person.
• Using Kander means receiving service messages about your own account (sign-in links, a job waiting on you, a review ready). Engagement notifications — likes, profile views, reminders, occasional product announcements — can each be turned off in your notification settings. Sign-in and essential account messages are sent regardless of preferences, because the service cannot work without them.
• We can suspend or terminate an account for violating these Terms. Reviews and job history survive account termination or deletion regardless of the reason — this is deliberate, and exists specifically to prevent using account deletion to escape a trust record. See Section 5 and our Privacy Policy for exactly what is retained and in what form.

5. Reviews and the trust system

• Completing a job and leaving a review both follow a double-blind process: your review stays hidden until the other party submits theirs, or 14 days pass. Kander enforces this at the database level, not just in the app's interface.
• You cannot delete a review you've written, and a review about you doesn't disappear if you delete your account. This is the most important non-standard term in this document — you're agreeing to something most platforms don't require, and it is the reason Kander's reviews are worth anything. After an account is deleted, its reviews remain under a generic placeholder name.
• A review is the reviewer's opinion, not Kander's. We don't write reviews, we don't edit their substance, and a review appearing on Kander is not our endorsement of what it says. Kander confirms that a reviewed job occurred between the two accounts; we do not and cannot verify the accuracy of what each side says about it.
• You are legally responsible for what you write. Review only jobs you were actually part of, stick to what happened, and state your honest assessment. If a review is false and damages someone's reputation, that responsibility is the author's.
• Reviews can never be bought. No one may pay, discount, refund, or otherwise reward anyone for writing, changing, or withholding a review — and Kander itself never accepts payment to alter, remove, or reorder one.
• Job completion under the Simple tier is self-attested — you're representing that what you log actually happened as described. Logging a false job is a violation of these Terms.
• Kander does not adjudicate disputes about the quality of work performed or money owed between users. If a logged job is disputed and not resolved between the two parties, it expires unconfirmed with no review generated — nobody at Kander decides who was right.
• Kander does review reported content for policy violations — harassment, doxxing, fabricated claims — but this is content moderation, not a ruling on the underlying job or relationship.

6. Badges

Badges on a profile are automatic milestone markers — things like being among Kander's earliest contractors or completing a number of two-sided reviews. A badge is not a credential. It is not a claim of licensing, insurance, qualification, or work quality, and Kander may add, adjust, or correct badges as the system evolves. Badges are non-transferable and have no monetary value.

7. Messages and contact

• Messaging exists for arranging and discussing real work. Harassment, spam, deception, and unlawful content are prohibited there like everywhere else, and reported messages are reviewed the same way reported reviews are.
• Homeowners open the door. A contractor cannot initiate contact with a homeowner; a homeowner reaches out first, and ordinary conversation follows. (An account acting in homeowner mode for its own renovation is a homeowner for this rule.)

8. The Feed

• The Feed shows real work from real jobs: photos from confirmed jobs and portfolio content. A homeowner may also share photos of their own completed, confirmed job; the contractor who did the work is identified automatically from the job record, never by free-text tagging.
• Feed posts must show the actual work from the actual job. Kander may remove feed content that violates these Terms.
• Liking a post shares your name with the poster. Like counts never affect ordering — the Feed sorts by recency, never by payment or popularity.
• Kander may publish its own clearly-identified posts in the Feed — announcements and brand content, which may include produced or AI-generated visuals. Kander-authored posts are always visibly distinct and are never presented as any user's work. The guarantee that matters stays absolute: proof-of-work content — the photos and evidence attached to real jobs — is never generated, fabricated, or altered by AI. Any AI involved with user content (transcription, caption suggestions) works from real material and never invents content standing in as proof of work.

9. Your Home File

The Home File is your private record of your own house. It is yours. Kander's licence over Home File content is limited to storing and processing it to provide the feature to you — never to display it publicly, never to share it with contractors or anyone else. Nothing you write in a Home File record becomes a review, affects any rating, or is shown to any person you name in it. When you delete your account, your Home File is permanently erased with it.

10. Inviting someone who isn't on Kander

When you log a job with someone who isn't on Kander yet, we send them a single invitation on your behalf (by email, or by a QR code or link you share yourself), identifying you by name as the person who logged the job. By entering someone's contact details, you confirm the details are accurate and that you actually did this job with this person — inviting strangers, or entering details of someone who didn't work with you, is a violation of these Terms. If the invitation is never accepted, the job record and the contact details are deleted after 90 days.

11. No payment through Kander for jobs

Kander never processes, holds, or moves money between a homeowner and a contractor. Any payment for renovation or repair work happens entirely off-platform, directly between the two parties, at their own arrangement and risk. The one exception: Contractor Pro subscription payments (once that tier launches) are billed by Kander to the contractor for Kander's own software subscription — not on behalf of any homeowner.

12. What Kander verifies — and what it doesn't

Kander's job is to keep the record honest, not to guarantee the work. Job confirmations mean both parties acknowledged a job happened as recorded; when evidence-verified tiers launch, a "Verified" marker will mean completion evidence passed our checks at the time it was submitted — a statement about the record, not an inspection of the work.

Kander does not check whether any contractor holds a trade licence, permits, bonding, or insurance, and no badge or profile element means that we have. Before hiring, ask the contractor directly for proof of licensing and insurance, and check with your provincial or municipal licensing authority.

13. Features not yet launched

• AI measuring tool: when available, it will provide rough estimates only, to be verified on-site before being relied on for any quote, order, or binding decision.
• Contractor Pro: when it launches, subscription billing will run on a recurring basis with clear auto-renewal disclosure, cancellation at any time effective at the end of the paid period, and advance notice of any price change.
• Marketplace: when it launches, it is pure classifieds — Kander facilitates contact between buyer and seller; the exchange of goods and money happens entirely off-platform, at the users' own risk.

14. Content you post — licence to Kander

You own what you post. When you post content on Kander — reviews, photos, job records, messages, profile details — it stays yours. You give Kander a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, publish, and display that content to operate, improve, and promote Kander. "Adapt" means practical things: compressing a photo, reformatting text for different screens, excerpting a review in search results. It does not mean rewriting what you said. This licence extends to the service providers who host and deliver Kander for us; we will not sell your content or license it to anyone else for their own separate use.

Two carve-outs in your favour: Home File content is licensed only as far as Section 9 allows — providing the feature to you — and content you delete drops out of the licence, except reviews and confirmed job records, which survive as described in Section 5 because they are the trust record other people rely on.

15. Prohibited conduct

You agree not to:

• Log a job that didn't happen, or collude with another account to fake job history or reviews
• Post a review that is knowingly false, or content that harasses another user or exposes their personal information
• Pay for, sell, or trade reviews, or offer anything of value for writing, changing, or withholding one
• Use Kander to arrange or process payment for job work through the platform
• Initiate contact with a homeowner as a contractor (Section 7)
• Enter contact details of someone who didn't actually do a job with you (Section 10)
• Create multiple accounts, or use another person's account, to evade a poor trust record
• Probe, scrape, or interfere with the service or other users' data

16. Disclaimers and limitation of liability

Kander is provided "as is" and "as available." To the extent permitted by law, we disclaim warranties of any kind, and we are not responsible for the conduct of any user, the quality or safety of any work performed, or the accuracy of user-submitted content — including reviews, which reflect the reviewer's own opinion, not ours.

Kander is free for homeowners and contractors, and no money moves through Kander between users — that shapes what we can fairly be responsible for. To the extent permitted by law, Kander is not liable for indirect or consequential losses — lost profits, lost opportunities, loss of goodwill — arising from use of the platform, or for the work, conduct, statements, or payment dealings of other users, on or off the platform. For everything else, our total liability to you for all claims combined is capped at the greater of (a) CAD $100 and (b) the amounts you actually paid Kander in the 12 months before the event giving rise to the claim.

What this section does not do: it does not exclude or limit liability that cannot be excluded under the law that applies to you — including any rights under the consumer protection legislation of your province that cannot be waived. Nothing in these Terms asks you to give up a right the law says you keep.

17. Indemnification

If your actions cause a legal problem for Kander, you cover it. If a third party brings a claim against Kander because of (a) content you posted, including a review; (b) work you performed or your dealings with another user, on or off the platform; (c) your breach of these Terms; or (d) your violation of the law or of someone else's rights, you agree to reimburse Kander for the losses, damages, and reasonable legal costs that claim causes us.

This has limits: it does not apply to the extent a claim results from our own negligence, our own breach of these Terms, or content decisions we made ourselves. If a covered claim comes in, we'll notify you promptly, we won't settle it on terms that impose obligations on you without your consent, and each of us will cooperate reasonably with the other.

18. Disputes between you and Kander

Talk to us first. If you have a dispute with Kander, contact us at the address in Section 21 with a description of the problem and what you'd like us to do. We commit to responding within 10 business days and to spending at least 30 days trying in good faith to resolve it with you before either of us starts a court proceeding. You can skip this step where a limitation period is about to expire or where you need urgent relief from a court.

If we can't resolve it, either of us may go to court. These Terms do not require arbitration, and they do not take away your right to participate in a class proceeding. Nothing here limits your right to bring a claim in small claims court, or to complain to a consumer protection authority or any other government body.

19. Governing law

These Terms are governed by the laws of the Province of Manitoba and the federal laws of Canada that apply in Manitoba. If a dispute between you and Kander goes to court, the courts of Manitoba have jurisdiction and either of us may bring proceedings there. If you use Kander as a consumer, you may instead bring or defend a claim in the courts — including small claims court — of the province or territory where you live, and you keep any consumer protection rights of your home province that cannot be excluded.

20. Changes to these Terms

If these Terms change materially, we'll update the date below and, where required, notify users directly. If a change would use your information for a materially new purpose, we'll ask for your consent first — see the Privacy Policy.

21. Contact us

Questions about these Terms: getkander@gmail.com — Kander App Inc., Winnipeg, Manitoba.

Effective date: August 18, 2026.